The Customer Services 360 is designed for organisations to assess the performance, attitudes and behaviours of front-line customer service staff, sales and sales support.
It is a way to measure individuals' abilities against a set of key customer service criteria. This brings the 'voice of the customer' to bear on behaviours and processes.
How Does Your Business Benefit:
What can the Customer Services 360 be used for?
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Improve customer service
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Identify areas of good practice and target areas for development
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Create better customer relations
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Measure customer satisfaction
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Support learning and development of customer services staff
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Help people to understand good customer service
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Support people to understand the impact and consequences of their behaviour
How We Deliver:
How does the Customer Services 360 work?
To initiate a customer services 360, once we have the details from you regarding the people who you would like to go through the 360 process and who will be completing the 360's, we will invite everyone via email to complete the questionnaire.
We will monitor and gather up the responses and once everyone has completed the questionnaire, a report is generated.
