Products
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20/20 Foresight20/20 Foresight: The science of future-proofing your business Sony generates a new product every 20 minutes. Samsung scientists are currently generating over 120 patents per week...
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A Winning CultureThe development of an existing culture to build a climate of trust, confidentiality, respect and high performance is achieved by very few organisations. Ultimately,...
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Advanced communication skillsAlmost everything anyone wants or needs will depend on others to some degree. This is true for everyone whether they are Managers, Lawyers, Supervisors, Computer Programmers,...
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Advertising DNAAdvertising DNA: The secret of inexpensive and successful advertising Back in 1919, John Wanamaker, the father of modern advertising, is famously quoted as saying, “half the...
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Business Process Reengineering (BPR)Business Process Reengineering (BPR) is a discipline in which extensive research has been carried out and numerous methodologies churned out. What seems to be lacking is a...
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Career transitionblackswan are world leaders in career transition and outplacement. We provide a range of activities to enable you to develop a greater awareness of your capacities, skills and...
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Character AnalysisThe blackswan character analysis has been designed to quickly build an accurate personality profile, based on the answers given to a series of 36 questions. Certified...
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Coaching skills for managersCoaching is relatively new as a management technique, and in all walks of life there is a move towards the one to one coaching method. It borrows a lot of good practice from sport...
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Customer Services 360 AssessmentThe Customer Services 360 is designed for organisations to assess the performance, attitudes and behaviours of front-line customer service staff, sales and sales support....
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Effective Coaching Suiteblackswan offers a range of off-the-shelf measurement tools designed to ensure that recipients of executive coaching maximise their investment with measurable outcomes. Our...
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EQ-SQ AssessmentThe two psychological personality tests that make up the blackswan EQ/SQ assessment determine how your brain functions from an empathising/systemising perspective....
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Equality and Diversity AuditThe Equality and Diversity Audit helps organisations understand how far equality and diversity is valued within the organisation and the extent to which good practice is...
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Event speakersWorld class, motivational, inspirational, animated, humorous and incredible are all words that have been used to describe blackswan speakers. blackswan speakers are the...
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Everyday InnovationInnovation is not just for research and development. In fact the fundamental principles of innovation add significant value to everyone's working lives. Innovation can deliver...
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Evolve career transition portalblackswan offer customised, high quality and cost effective outplacement solutions to even the largest of businesses. Through the use of our online outplacement services,...
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Excellence in customer serviceWho are our customers, and who helps us provide service to them? To determine this, picture yourself in the middle as the person delivering a service. Identify who all your...
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Executive Coachingblackswan Executive Coaching exists to give top performers what they need to be able to perform at their absolute best. In short, Executive Coaching is a flexible, adaptable and...
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Eyes On The WorldThe world of business is moving at an ever-faster rate of change. It is becoming impossible for any one organisation to track what is happening in their own industry, never mind...
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Human Resources Capability IndicatorThe HR Roles model originally developed by David Ulrich began the movement from the functional HR orientation to the more partnership based function. Business...
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Impact: Building a personal brandCompanies invest significant sums in developing and promoting their brand and recognise the important of brand equity. Business leaders need to do the same - people do business...
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Innovative Problem Solvingblackswan have an excellent track record in solving problems for our clients. The techniques we use apply to all industries, technologies and processes. We solve problems in...
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Learning Quotient SuiteThe Learning Quotient Suite is a collection of tests to help individuals understand their learning preferences. It consists of: Learning Interventions Analysis: ...
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Managing for High PerformanceThis programme looks at the key components of successful working and breaks them into easy to understand practical methods for managers and leaders to use in the workplace. You...
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Mastering innovationThe blackswan Mastering Innovation programme is a comprehensive development programme for business leaders to harness the power of Systematic Innovation in their organisations...
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New Mindsets for New TimesThe post-recession world is set to see a widening gap among rapid-growth countries like China and India; medium-growth nations, including the United States and possibly Japan; low...
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Octopus coaching skills developmentOctopus provides a rich resource library for those wishing to develop their coaching capability, together with innovative tools to enable collaboration and ‘always on...
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Organisational Culture MapThe blackswan Organisational Culture Map is designed to provide organisations with a snap shot of the values, beliefs and behaviours that form the organisation's culture...
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Organisational Emotional Intelligence AuditThe blackswan Organisational Emotional Intelligence Audit has been designed to provide organisations with an insight into their managers’ self awareness, self...
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Organisational Expectations AuditThe Organisational Expectations Audit is a business analysis to understand the staff's perspectives regarding the key issues in the organisation and in the industry. It was...
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Organisational Health AnalysisAcross the globe, leading edge companies are adopting a dual focus on organisational performance and organisational health. Organisational health is about having the properties...
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Organisational Personality IndexThe blackswan Organisational Personality Index (OPI) allows you to assess your organisation, business unit or function objectively and accurately identifying strengths,...
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Pick-and-mix 360 assessment360 Assessment is a way for individuals to receive feedback on their performance and behaviours at work. This multi-rater assessment collects data from managers, peers, direct...
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Professional presentation skillsPresentations are a way of communicating ideas and information to a group. A good presentation has: Content: It contains information that people need, having a clear purpose...
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ProgressTrackblackswan ProgressTrack evaluates the outcomes of learning programmes and initiatives using a simple and accessible 5 factor rating system. Using the data you will...
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Red Team Threat Analysisblackswan red-team service is a means of showing you how, why and when your business is going to go out of business. The big idea, of course, is that knowing what is going to...
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Right-fit assessment suiteThe blackswan right-fit assessment suite allows you to objectively assess candidates as part of a holistic recruitment and selection process. Rather than rely on a single...
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Search and selectionThere are some things that are slightly different about blackswan recruitment but don’t let that fool you. We have more in common with other recruitment companies than we...
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Survey developmentblackswan surveys allow you to take an in-depth snapshot of your organisation. From staff surveys, to leadership surveys, to customer surveys we can provide the necessary...
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Team Role AnalysisGrounded in the work of Belbin and Mumma, blackswan has created the Team Role Analysis, an online system to assess how people behave within a team allowing individual and...
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TeamSpace remote coaching and management systemTeamSpace is a remote team coaching system which allows managers and executive coaches to coach their teams online. It contains a 'Quick360' tool for team...
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TeamTrackTeamTrack is an online analysis specifically designed to measure team effectiveness and team performance. It calculates a scores for the teams capabilities in relation to...
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The power of influenceInfluencing and Negotiation are essential components of organisational success whether it is at the interpersonal, inter-group, intra-group, organisational, or external levels...
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The Total TeamImproving team effectiveness and taking teams to the next level in their evolution can make a dramatic difference to output and profitability. We understand that teams built on...
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The True Leader: Leading in tough timesExecutive-level leadership development is fundamentally flawed. People have not been equipped with the skills to manage in tough times. The focus is still too ‘soft’. Your...
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The ultimate clientIn a recent blackswan survey, 93% of clients said if they trusted their sales person 30% more then they would buy 50% more. The key is to build this 30% of additional trust so...
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Training for performance improvement (Train the trainer)There are many ways of facilitating learning. You might coach someone at work on how to complete a task or mentor a new employee in the organisation. However the learning occurs...
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TransformationDNAblackswan TransformationDNA® creates for our clients a holistic model of their business that provides the macro and micro of their current business, matched to best...
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Trust at Work AssessmentTrustworthiness is one of the most desirable leadership traits. Indeed, trust is consistently the number one characteristic that direct reports desire in a leader....
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Turnkey ProjectsA turnkey business is a business that includes everything you need to immediately start running the business. A business that is being sold as a turnkey business would include...
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Verbal, Numerical and Inductive Reasoning AssessmentAptitude assessments are structured, systematic ways of evaluating how people perform on tasks or react to different situations. The blackswan aptitude assessments include the...
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Virtual Relationship IndicatorOriginally developed to support sales performance transformation at Google, the blackswan Virtual Relationship Indicator is designed for teams who work primarily in non-face to...
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Voice of the CustomerWhispered voices: Understanding populations better than they understand themselves Everyone knows that capturing the Voice of the Customer is a vital part of any ...
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Voice of the Customer Workshop.Taking the guesswork out of consumer and market dynamics. A one day interactive and intensive programme for those who need to understand their market. Based on the book TrenDNA...
