Logistics improvement project

Context

Failure to raise productivity and responsiveness were beginning to pose a risk to key customer relationships and action was urgently required. Project management expertise was an essential prerequisite coupled with knowledge and understanding of Lean thinking and Change management.

blackswan responsibilities

• Operations assessment, project management and change management
• Planning and communication using MS Project & Visio
• Management of cross-functional project teams
• Technical support
• Manage stakeholder relationships
• Project implementation

 Objectives

• Improve productivity and service key performance indicators (KPI’s) in compliance with GMP and regulatory guidelines
• SMED capability along side TOC principles
• Transfer knowledge and build a sustainable continuous improvement programme (CIP)
• Improve staff engagement with process innovation plans, manage change
• Find and remove process bottlenecks, lift productivity

Achievements

• Productivity increased by 30%
• Improved Supply chain response – zero back orders achieved (i.e., shifted bottleneck to the market)
• Lean knowledge transfer, SMED, VSM & TOC – staff development
• Ongoing improvement programme established

Project ROI of 7 to 1