Workshops & Training Products
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EMBAWelcome to the blackswan EMBA homepage. We’re really enthusiastic about the success of our EMBA programme, because it is a unique collaboration...
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Voice of the CustomerWhispered voices: Understanding populations better than they understand themselves Everyone knows that capturing the Voice of the Customer is a...
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Mastering innovationThe blackswan Mastering Innovation programme is a comprehensive development programme for business leaders to harness the power of Systematic...
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Pick-and-mix 360 assessment360 Assessment is a way for individuals to receive feedback on their performance and behaviours at work. This multi-rater assessment collects data...
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New Mindsets for New TimesThe post-recession world is set to see a widening gap among rapid-growth countries like China and India; medium-growth nations, including the United...
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Business Process Reengineering (BPR)Business Process Reengineering (BPR) is a discipline in which extensive research has been carried out and numerous methodologies churned out. What...
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The True Leader: Leading in tough timesExecutive-level leadership development is fundamentally flawed. People have not been equipped with the skills to manage in tough times. The focus is...
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A Winning CultureThe development of an existing culture to build a climate of trust, confidentiality, respect and high performance is achieved by very few...
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The Total TeamImproving team effectiveness and taking teams to the next level in their evolution can make a dramatic difference to output and profitability. We...
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The ultimate clientIn a recent blackswan survey, 93% of clients said if they trusted their sales person 30% more then they would buy 50% more. The key is to build this...
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Impact: Building a personal brandCompanies invest significant sums in developing and promoting their brand and recognise the important of brand equity. Business leaders need to do...
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The power of influenceInfluencing and Negotiation are essential components of organisational success whether it is at the interpersonal, inter-group, intra-group,...
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Training for performance improvement (Train the trainer)There are many ways of facilitating learning. You might coach someone at work on how to complete a task or mentor a new employee in the organisation...
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Professional presentation skillsPresentations are a way of communicating ideas and information to a group. A good presentation has: Content: It contains information that people...
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Coaching skills for managersCoaching is relatively new as a management technique, and in all walks of life there is a move towards the one to one coaching method. It borrows a...
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Excellence in customer serviceWho are our customers, and who helps us provide service to them? To determine this, picture yourself in the middle as the person delivering a...
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Advanced communication skillsAlmost everything anyone wants or needs will depend on others to some degree. This is true for everyone whether they are Managers, Lawyers,...
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20/20 Foresight20/20 Foresight: The science of future-proofing your business Sony generates a new product every 20 minutes. Samsung scientists are currently...
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Advertising DNAAdvertising DNA: The secret of inexpensive and successful advertising Back in 1919, John Wanamaker, the father of modern advertising, is famously...
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Everyday InnovationInnovation is not just for research and development. In fact the fundamental principles of innovation add significant value to everyone's working...
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Trust at Work AssessmentTrustworthiness is one of the most desirable leadership traits. Indeed, trust is consistently the number one characteristic that direct reports...
