Welcome to the blackswan EMBA homepage.
We’re really enthusiastic about the success of our EMBA programme, because it is a unique collaboration...
Voice of the Customer
Whispered voices: Understanding populations better than they understand themselves
Everyone knows that capturing the Voice of the Customer is a...
The blackswan Mastering Innovation programme is a comprehensive development programme for business leaders to harness the power of Systematic...
Pick-and-mix 360 assessment
360 Assessment is a way for individuals to receive feedback on their performance and behaviours at work. This multi-rater assessment collects data...
New Mindsets for New Times
The post-recession world is set to see a widening gap among rapid-growth countries like China and India; medium-growth nations, including the United...
Business Process Reengineering (BPR)
Business Process Reengineering (BPR) is a discipline in which extensive research has been carried out and numerous methodologies churned out. What...
The True Leader: Leading in tough times
Executive-level leadership development is fundamentally flawed.
People have not been equipped with the skills to manage in tough times. The focus is...
A Winning Culture
The development of an existing culture to build a climate of trust, confidentiality, respect and high performance is achieved by very few...
The Total Team
Improving team effectiveness and taking teams to the next level in their evolution can make a dramatic difference to output and profitability.
The ultimate client
In a recent blackswan survey, 93% of clients said if they trusted their sales person 30% more then they would buy 50% more. The key is to build this...
Impact: Building a personal brand
Companies invest significant sums in developing and promoting their brand and recognise the important of brand equity.
Business leaders need to do...
The power of influence
Influencing and Negotiation are essential components of organisational success whether it is at the interpersonal, inter-group, intra-group,...
Training for performance improvement (Train the trainer)
There are many ways of facilitating learning. You might coach someone at work on how to complete a task or mentor a new employee in the organisation...
Professional presentation skills
Presentations are a way of communicating ideas and information to a group. A good presentation has:
Content: It contains information that people...
Coaching skills for managers
Coaching is relatively new as a management technique, and in all walks of life there is a move towards the one to one coaching method. It borrows a...
Excellence in customer service
Who are our customers, and who helps us provide service to them?
To determine this, picture yourself in the middle as the person delivering a...
Advanced communication skills
Almost everything anyone wants or needs will depend on others to some degree. This is true for everyone whether they are Managers, Lawyers,...
20/20 Foresight: The science of future-proofing your business
Sony generates a new product every 20 minutes. Samsung scientists are currently...
Advertising DNA: The secret of inexpensive and successful advertising
Back in 1919, John Wanamaker, the father of modern advertising, is famously...
Innovation is not just for research and development. In fact the fundamental principles of innovation add significant value to everyone's working...
Trust at Work Assessment
Trustworthiness is one of the most desirable leadership traits. Indeed, trust is consistently the number one characteristic that direct reports...