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  • New Mindsets for New Times
    The post-recession world is set to see a widening gap among rapid-growth countries like China and India; medium-growth nations, including the United...
  • Coaching skills for managers
    Coaching is relatively new as a management technique, and in all walks of life there is a move towards the one to one coaching method. It borrows a...
  • Voice of the Customer
    Whispered voices: Understanding populations better than they understand themselves Everyone knows that capturing the Voice of the Customer is a vital...
  • EMBA
    Welcome to the blackswan EMBA homepage.  We’re really enthusiastic about the success of our EMBA programme, because it is a unique collaboration...
  • Mastering innovation
    The blackswan Mastering Innovation programme is a comprehensive development programme for business leaders to harness the power of Systematic...
  • Pick-and-mix 360 assessment
    360 Assessment is a way for individuals to receive feedback on their performance and behaviours at work. This multi-rater assessment collects data...
  • Business Process Reengineering (BPR)
    Business Process Reengineering (BPR) is a discipline in which extensive research has been carried out and numerous methodologies churned out. What...
  • The True Leader: Leading in tough times
    Executive-level leadership development is fundamentally flawed. People have not been equipped with the skills to manage in tough times. The focus is...
  • A Winning Culture
    The development of an existing culture to build a climate of trust, confidentiality, respect and high performance is achieved by very few...
  • The Total Team
    Improving team effectiveness and taking teams to the next level in their evolution can make a dramatic difference to output and profitability. We...
  • The ultimate client
    In a recent blackswan survey, 93% of clients said if they trusted their sales person 30% more then they would buy 50% more. The key is to build this...
  • Impact: Building a personal brand
    Companies invest significant sums in developing and promoting their brand and recognise the important of brand equity. Business leaders need to do...
  • The power of influence
    Influencing and Negotiation are essential components of organisational success whether it is at the interpersonal, inter-group, intra-group,...
  • Training for performance improvement (Train the trainer)
    There are many ways of facilitating learning. You might coach someone at work on how to complete a task or mentor a new employee in the organisation...
  • Professional presentation skills
    Presentations are a way of communicating ideas and information to a group. A good presentation has: Content: It contains information that people...
  • Excellence in customer service
    Who are our customers, and who helps us provide service to them? To determine this, picture yourself in the middle as the person delivering a...
  • Advanced communication skills
    Almost everything anyone wants or needs will depend on others to some degree. This is true for everyone whether they are Managers, Lawyers,...
  • 20/20 Foresight
    20/20 Foresight: The science of future-proofing your business Sony generates a new product every 20 minutes. Samsung scientists are currently...
  • Advertising DNA
    Advertising DNA: The secret of inexpensive and successful advertising Back in 1919, John Wanamaker, the father of modern advertising, is famously...
  • Everyday Innovation
    Innovation is not just for research and development. In fact the fundamental principles of innovation add significant value to everyone's working...
  • Trust at Work Assessment
    Trustworthiness is one of the most desirable leadership traits. Indeed, trust is consistently the number one characteristic that direct reports...