blackswan Strategy Publications
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Who are the 5 people that you spend most time with?I became intrigued when I heard the statement expressed by Jim Rohn, “You are the average of the five people you spend the most time with.” If we...12th June 2013
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The Customer ExperienceThe more positive the experience, the more profound the impact. On a recent trip to the French Alps, I was considering evolutionary trends in...18th March 2013
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Education for the Future.I was skiing recently in Val d'Isère– my twelfth visit, and I highly recommend it! Despite the spectacular scenery and wonderful skiing, I found...18th March 2013
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Ethical Experience.In trying to improve my grasp and understanding of “Ethical Management” I decided to re-read “The Power of Ethical Management,” —Ken Blanchard and...16th March 2013
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The Customer Experience“Everybody is a genius. But if you judge a fish by its ability to climb a tree, it will spend its whole life thinking it is stupid.” Albert Einstein...7th March 2013
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5 Essential Tips To Manage Your Manager And Your Career By Leading UpThere’s a big difference between leading up and merely flattering your manager. Those who practice the latter at work are sycophants, and in short...27th February 2013
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Can Government deliver Change?I have had the privilege and pleasure of working extensively with many parts of the public sector over the past few months mainly on programmes...25th February 2013
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Can companies really be sick?In a recent piece of work, I incorporated an Organisational Health Metric that we have run for a large global energy business and I began to wonder...29th January 2013
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The changing form of business DNAWe live in a complex world where organisations cannot control the direction of the powerful global forces that will occur over the next twenty years...29th January 2013
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TomorrowHave you done your Christmas shopping? Personally I think 4pm on Christmas Eve is about the right time to start. It's amazing what you can buy in a...18th December 2012
